Orders are shipped Monday - Friday excluding holidays.  We ship via USPS and Fedex. Tracking info will be provided when the order is shipped. Standard shipping is 3-5 business days within the US depending on location. Signature required for orders $500 or more. Please contact us should you require a faster shipping option.

International Shipping

We ship internationally. Delivery times vary for any shipment outside the US. All taxes and duties are the responsibility of the recipient and we are not able to estimate these costs. All international orders are final sale


If you are not completely satisfied with your purchase we will issue a refund subject to a 15% restocking fee. All returned items must be in its original condition. Custom orders and sale items are final sale. Items must be returned within 14 days of receipt in unused condition and in original packaging. Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. Please choose an insured method of shipping as we cannot be held responsible for lost or damaged shipments. Returns take 5-7 business days to process.

Privacy Policy

We are committed to protecting your privacy at all times. We will never sell, rent or disclose this information to any third party. Your credit card information is secure at all times and we never keep your credit card information on file.

Custom Order

Custom order takes 3-5 weeks for completion. All custom orders are final and no returns can be accepted. Custom orders are shipped insured. Therefore, will require a signature confirmation for orders $500 or more. Custom orders may be cancelled only within 48hours of being placed. 

Made-to-Order Lead Time

Please note that because every piece is handmade to order, made to order will take 1-2 weeks to complete from when your order was confirmed. 

General Warranty

General warranty of one year on custom orders. Warranty is voided if the items have been tampered with or have been subjected to physical injury. 

Jewelry Care

Pieces with stones should be protected from impact or bending as stones are meticulously and precisely set and may pop out of their settings if shifted in any way. Solid gold can be worn daily. Avoid harsh chemicals on fine jewelry.


All of our jewelry will arrive in custom packaging ready for gift giving. 


If you receive an item that is defective or incorrect, please contact us immediately at hello@roseandchoc.com. All damages must be reported within 48 hours with photograph of your order, and we will offer a refund and cover the shipping cost. Items that have any signs of use or damage will be returned to the customer. 


If you have any questions or comments, please contact us at